Synergic Intelligent Systems respects the privacy of its visitors, customers and partners and is committed to protecting the personal data it collects and processes.
This Privacy Policy describes how we collect, use, store and protect your personal data when you visit and use our website, as well as when you communicate or cooperate with our company.
The processing of personal data is carried out in accordance with the European Union General Data Protection Regulation, GDPR – Regulation (EU) 2016/679, as well as the applicable Greek and European legislation.
1. Data Controller
The controller responsible for the processing of personal data is:
- Synergic Intelligent Systems
- Company name: D. Papoutsis & Co. E.E.
- Registered office: 5 Evalkidou Street
- Telephone: 2114018227
- Email: [email protected]
- Website: synergic.gr
For any matter concerning the protection of your personal data, you may contact us using the details above.
2. Personal Data We Collect
Depending on how you use the website or communicate with us, we may collect:
- full name,
- company name,
- professional position,
- email address,
- telephone number,
- information entered in contact forms,
- information included in messages or requests you send us,
- technical data, such as IP address, browser type, operating system and device information,
- information regarding how you use and navigate the website,
- data collected through cookies and similar technologies, where permitted.
We do not seek to collect special categories of personal data, such as health data, religious beliefs or political opinions, unless this is strictly necessary and an appropriate lawful basis exists.
3. How We Collect Personal Data
Personal data may be collected:
- when you complete a contact form,
- when you send us an email,
- when you contact us by telephone,
- when you request a quotation or information about our services,
- when you subscribe to a newsletter, where such functionality is available,
- during a business or contractual relationship with us,
- automatically through cookies and technical mechanisms used by the website.
4. Purposes of Processing
Personal data is used solely for lawful and specific purposes, including:
- responding to enquiries and contact requests,
- providing information about our services,
- preparing and sending quotations,
- managing contractual and business relationships,
- providing technical support,
- managing projects and services,
- improving the website and user experience,
- protecting the website and our information systems,
- complying with legal, accounting or tax obligations,
- sending informational or commercial communications only where an appropriate lawful basis exists.
5. Lawful Basis for Processing
The processing of personal data may be based on:
- your consent, where required,
- the performance of a contract or steps taken prior to entering into a contract,
- compliance with a legal obligation,
- Synergic's legitimate interests, provided that such interests do not override your rights and freedoms.
6. Contact Forms
When you use a contact form, we may request information such as your name, email address, telephone number, company name and message.
This information is used exclusively to manage and respond to your request and to communicate with you in relation to that request.
It is not automatically used for advertising purposes unless separate consent has been provided or another lawful basis applies.
7. Newsletter and Commercial Communications
Where newsletter subscription is available, informational or promotional material is sent only where the necessary consent or another lawful basis exists.
You may unsubscribe from our communications at any time by using the unsubscribe link included in the relevant emails or by contacting us directly.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
8. Cookies
The website may use cookies and similar technologies.
Cookies may include:
- Strictly necessary cookies, required for the proper operation and security of the website.
- Functionality cookies, which help store user preferences.
- Statistics and analytics cookies, used to understand how visitors use the website.
- Advertising and marketing cookies, which may be used to display relevant content or measure the effectiveness of advertising activities.
Non-essential cookies are activated only after the appropriate consent has been obtained through the website's cookie management mechanism.
Users may change or withdraw their cookie preferences at any time through the website's cookie settings.
9. Google Analytics and Statistical Services
Where Google Analytics or a similar service is used, information may be collected regarding:
- visits to the website,
- session duration,
- pages visited,
- device type,
- general technical usage information.
Such services should be activated in accordance with the user's consent preferences, where required.
10. Meta Pixel and Advertising Platforms
Where the website uses Meta Pixel, Google Ads or another tracking technology for marketing purposes, data may be collected regarding the visitor's interaction with the website.
Such technologies are activated only in accordance with applicable legal requirements and the visitor's consent choices.
11. Disclosure of Personal Data
Synergic does not sell personal data.
Personal data may be disclosed only where necessary to:
- hosting and cloud service providers,
- email and communication service providers,
- analytics or technical service providers,
- accountants, legal advisers or other professional partners,
- public or supervisory authorities where required by law.
Partners processing personal data on our behalf are required to implement appropriate safeguards and confidentiality measures.
12. Transfers Outside the European Economic Area
Certain technology service providers may process data outside the European Economic Area.
In such cases, appropriate safeguards required under the GDPR are applied, such as adequacy decisions or approved contractual clauses, where necessary.
13. Data Retention
Personal data is retained only for as long as necessary for the purpose for which it was collected.
Indicatively:
- contact requests are retained for as long as required to process them,
- customer and contractual data is retained in accordance with applicable legal and tax obligations,
- marketing data is retained until consent is withdrawn or the relevant lawful basis no longer applies.
After the applicable retention period expires, data is securely deleted or anonymised.
14. Personal Data Security
Synergic implements appropriate technical and organisational measures to protect personal data against:
- unauthorised access,
- loss,
- alteration,
- destruction,
- unlawful disclosure,
- unauthorised processing.
Security measures are adapted according to the nature of the data, technological risks and applicable security requirements.
15. Your Rights
Under the GDPR, you have the right to:
- access the personal data we hold about you,
- rectify inaccurate or incomplete data,
- request deletion of your data where permitted,
- request restriction of processing,
- object to processing,
- request data portability, where applicable,
- withdraw your consent,
- lodge a complaint with the competent supervisory authority.
To exercise your rights, you may contact: [email protected]
We may request additional information in order to verify your identity before fulfilling a request.
16. Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable legislation, you have the right to lodge a complaint with the Hellenic Data Protection Authority.
17. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
Synergic does not control the privacy policies of third-party websites and is not responsible for how third parties process personal data.
We recommend reviewing the privacy policy of each third-party service you visit.
18. Children's Data
Synergic's services are primarily intended for businesses and professionals and are not designed for the collection of children's personal data.
If we become aware that personal data relating to a minor has been collected without an appropriate lawful basis, we will take the necessary steps to delete such data.
19. Changes to this Privacy Policy
Synergic may amend or update this Privacy Policy when required due to changes:
- in legislation,
- in our services,
- in the technologies we use,
- in our personal data processing practices.
The latest update date is displayed at the beginning of this page.
20. Contact
For any questions concerning this Privacy Policy or the processing of your personal data, you may contact:
- Synergic Intelligent Systems
- Email: [email protected]
- Telephone: 2114018227
- Registered office: 5 Evalkidou Street